Security by Stupidity

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Airtel sent me this email today, with subject "Your Airtel Bill for Account XXXXXXXX, For the Period 26/03/2009 to 26/04/2009, Airtel Number 080XXXXXXXX"

Dear Customer,

Please find attached your Airtel Bill for,

Airtel Number: 080XXXXXXXX
Account Number: XXXXXXXX
Bill Number: XXXXXXXX
Bill Period:26/03/2009 to 26/04/2009

Please save it for your future reference. You need Acrobat Reader installed on your computer to view this bill.

Further down the email, I see this.


Your Airtel e-bill is protected by a unique password, please enter your account number as password to open your e-bill. Password remains the same for every e- bill sent month on month.

Who are they trying to fool? What is the point in password protecting the bill, when the password is provided in the email? How does one deal with such morons?

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Where's the password (acct no) provided in the email? I thought the account number digits are mostly masked out with 'X's!

The account number is present in the subject as well as the body of the email. I replaced the actual numbers with 'X's in this post.


This has changed now. Now you have to send something like ebill to 121 from the phone in question to get the password.

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This page contains a single entry by balaji published on April 29, 2009 8:29 PM.

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